Terms Of Service
Terms of Service: When We Met Limited
Your Agreement for Stylish Global Commerce
Your Agreement for Stylish Global Commerce
Welcome to When We Met Limited! By accessing or using our website, placing orders, or engaging with our services, you agree to these Terms of Service. Read carefully to understand your rights and obligations.
1. Acceptance of Terms
These terms govern your relationship with When We Met Limited. If you represent a business, you confirm authority to bind that entity. We reserve the right to modify these terms; updates will be posted here, with material changes notified via email.
2. Account Registration
- Eligibility: Users must be 16+ (or 18+ in certain regions). Minors require parental consent.
- Accuracy: Provide truthful, current information. Notify us of changes to your account.
- Security: Protect your password. We are not liable for unauthorized access due to your negligence.
3. Orders & Payments
- Order Acceptance: Orders are subject to availability and credit approval. We may cancel orders for any reason, e.g., pricing errors.
- Payment: Securely processed via third-party gateways (e.g., PayPal, Stripe). All prices are in USD unless specified.
- Taxes: You are responsible for applicable duties, VAT, or sales taxes (unless included in checkout).
4. Shipping & Delivery
- Timelines: Standard (7–14 business days) or express (3–5 business days) shipping. Delays due to customs are excluded from liability.
- Risk Transfer: Ownership and risk pass to you upon delivery. Notify us of damages within 48 hours.
5. Returns & Refunds
- 30-Day Window: Return unworn, undamaged items for a refund or exchange. Defective items qualify for immediate replacement.
- Process: Submit requests via our Returns Portal. Pre-paid labels available for eligible regions.
- Refunds: Processed within 10 business days of inspection. Original shipping fees are non-refundable.
6. Intellectual Property
- Ownership: All content (designs, trademarks, photos) is owned by When We Met Limited or its licensors. Reproduction without written consent is prohibited.
- User Content: By submitting feedback or ideas, you grant us a royalty-free license to use them.
7. Prohibited Uses
You may not:
- Use our platform for illegal activities or spam.
- Reverse-engineer our systems or harvest data.
- Resell our products as counterfeit goods.
8. Disclaimers
- No Warranty: Products are sold “as is.” We do not guarantee fitness for a particular purpose unless explicitly stated.
- Limit of Liability: Our liability is capped at the purchase price of the affected item, except for willful misconduct.
9. Governing Law & Disputes
- Jurisdiction: Disputes are resolved under the laws of the State of New York, without regard to conflict of laws.
- Arbitration: Any claims must be resolved via binding arbitration in the State of New York, unless prohibited by local law.
10. Termination
We may suspend or terminate your account for violations, with notice unless doing so would defeat the purpose (e.g., fraud).
11. Entire Agreement
These terms supersede all prior agreements. Severability: If a provision is invalid, the rest remain enforceable.
Contact Us
For questions, email: [email protected]
Mail: When We Met Limited, ROOM 602, 6/F,KAI YUE COMMERCIAL BUILDING,NO.2C, ARGYLE STREET, MONGKOK KOWLOON,HONG KONG
For questions, email: [email protected]
Mail: When We Met Limited, ROOM 602, 6/F,KAI YUE COMMERCIAL BUILDING,NO.2C, ARGYLE STREET, MONGKOK KOWLOON,HONG KONG
When We Met Limited – Empowering Global Style, Responsibly.
Shop confidently, knowing your rights are protected.