Shipping & Returns
Shipping & Returns Policy: When We Met Limited
Effortless Global Delivery & Hassle-Free Returns
Effortless Global Delivery & Hassle-Free Returns
At When We Met Limited, we understand that seamless logistics and flexible return options are vital to your satisfaction. Whether you’re a retailer in Milan or a boutique owner in Sydney, our Shipping & Returns policy is designed to ensure convenience, transparency, and trust.
1. Global Shipping Excellence
- Extensive Coverage: We ship to over 30 countries across Europe, North America, Southeast Asia, and the Middle East, with expanding routes to emerging markets like Africa and Latin America.
- Expedited Options: Choose from standard (7–14 business days) or express (3–5 business days) shipping, depending on your urgency.
- Duty & Tax Compliance: We handle customs documentation and duties for major markets, ensuring smooth cross-border transactions (fees may apply based on local regulations).
- Eco-Friendly Packaging: All orders are packaged in recycled materials with minimal plastic, aligning with our sustainability goals.
2. Transparent Shipping Costs
- Free Shipping: Enjoy complimentary standard shipping on orders over $500 USD (applicable to most regions).
- Real-Time Calculation: Shipping fees are automatically calculated at checkout based on destination, order weight, and chosen delivery method.
- Tracking & Updates: Every package includes a unique tracking number for real-time updates via our website and partner logistics platforms (e.g., DHL, FedEx).
3. Hassle-Free Returns & Exchanges
- 30-Day Window: Clients can request returns or exchanges within 30 days of delivery for any reason (e.g., sizing issues, design preferences).
- Free Returns: We provide pre-paid return labels for eligible markets, reducing friction in the process.
- Quality Assurance: Returns are inspected within 5 business days, and refunds/exchanges are processed promptly.
- Sustainability Focus: Unworn or defective items are either refurbished, donated, or recycled to minimize waste.
4. Exceptional Customer Support
- 24/7 Assistance: Our multilingual team is available via email, live chat, or phone to address shipping queries, tracking issues, or return requests.
- Personalized Solutions: For bulk orders or complex logistics needs, we assign a dedicated account manager to ensure seamless coordination.
- Feedback Loop: We use return data to refine our sizing guides, product designs, and shipping processes, prioritizing continuous improvement.
5. Commitment to Your Satisfaction
At When We Met Limited, we stand by the quality of every garment. If you receive a defective item, contact us immediately for a full refund or replacement. Our goal is to resolve issues swiftly, ensuring your confidence in our products and services.
For Retailers & Wholesalers:
- Bulk Order Flexibility: Customized shipping schedules and discounted rates are available for large orders.
- Sample Program: Request free samples to test our quality before committing to bulk purchases.
Connect with Us
Shipping Inquiries: [email protected]
Returns Support: [email protected]
Phone: +852 50323572
Shipping Inquiries: [email protected]
Returns Support: [email protected]
Phone: +852 50323572
When We Met Limited – Delivering Style, Anytime, Anywhere.
Your journey with us begins with a click, not a compromise.