Privacy Policy
Privacy Policy: When We Met Limited
Protecting Your Data, Building Trust
Protecting Your Data, Building Trust
At When We Met Limited, we are committed to safeguarding the privacy and security of your personal information. This policy outlines how we collect, use, share, and protect data in compliance with global regulations (e.g., GDPR, CCPA) while aligning with our values of transparency and customer-centricity.
1. Information We Collect
We gather data to enhance your experience, fulfill orders, and improve our services:
- Personal Data: Name, email, shipping address, phone number, payment details (processed securely via third-party gateways).
- Transactional Data: Order history, product preferences, and communication logs.
- Usage Data: Website interactions (e.g., cookies, IP addresses) to analyze traffic and optimize user experience.
- Voluntary Contributions: Feedback, surveys, or social media engagement.
2. How We Use Your Information
- Order Fulfillment: Process transactions, manage logistics, and provide tracking updates.
- Personalization: Tailor product recommendations, promotional offers, and marketing campaigns.
- Service Improvement: Analyze trends, refine our website, and enhance product designs.
- Legal Compliance: Address disputes, enforce policies, or respond to regulatory requests.
3. Data Sharing & Third-Party Partners
We share data only with trusted entities:
- Logistics Providers: To deliver your orders (e.g., DHL, FedEx).
- Payment Processors: Securely handle financial transactions (e.g., PayPal, Stripe).
- Marketing Tools: Platforms like Google Analytics or Meta for audience insights.
- Legal Requirements: When compelled by law or to protect our rights.
4. Data Security Measures
- Encryption: All sensitive data is encrypted during transmission and storage.
- Access Control: Only authorized personnel can access personal information.
- Regular Audits: Conduct third-party security assessments to identify vulnerabilities.
- Sustainability Focus: Store data on energy-efficient servers to reduce environmental impact.
5. Your Rights
You have control over your data:
- Access: Request a copy of your stored information.
- Correction: Update or rectify inaccurate details.
- Deletion: Ask us to erase your data (subject to legal exceptions).
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Receive your data in a transferable format.
6. Data Retention
We retain data only as long as necessary:
- Orders: 7 years for accounting and tax purposes.
- Marketing Data: Until you opt out or we determine it’s no longer useful.
- Log Files: 6 months for security monitoring and analytics.
7. Cookies & Tracking Technologies
We use cookies to:
- Enhance Navigation: Remember preferences (e.g., language settings).
- Analyze Performance: Measure website traffic and user behavior.
- Personalize Ads: Deliver relevant content based on your interests.
You can disable cookies via your browser settings, though this may affect functionality.
8. Children’s Privacy
Our services are not directed at minors under 16. We do not knowingly collect data from children without parental consent.
9. Policy Updates
We may revise this policy to reflect legal changes or business practices. Updates will be posted here, with significant modifications communicated via email to registered users.
Contact Us
For privacy-related inquiries, email: [email protected]
Mail: When We Met Limited, ROOM 602, 6/F,KAI YUE COMMERCIAL BUILDING,NO.2C, ARGYLE STREET, MONGKOK KOWLOON,HONG KONG
For privacy-related inquiries, email: [email protected]
Mail: When We Met Limited, ROOM 602, 6/F,KAI YUE COMMERCIAL BUILDING,NO.2C, ARGYLE STREET, MONGKOK KOWLOON,HONG KONG
When We Met Limited – Committed to Privacy, Empowering Your Choices.
Your trust is our priority.